Most of our Items are delivered by Royal Mail and are sent on a 24/48hr service. Most Top Dog Laser products need to be signed for as do other larger items. Any damage/shortages must be signed accordingly and notified to us at the time of delivery, otherwise no claims will be considered.
We take great care to ensure that your delivery goes as smoothly as possibly, but it’s an unfortunate fact that circumstances beyond our control take over now and again leading to delays and upset.
If damage is found please make sure you sign the carrier’s delivery note accordingly and refuse the delivery then contact us immediately, we will endeavour to send you a replacement as quickly as possible (subject to stock). If no replacement is in stock for immediate dispatch, we will advise you at this time of our next available dispatch date.
We are happy to deliver to your home address or place of work, whichever is most suitable to you. Delivery of larger items stock items may take up to 5 working days. A Next Day/Saturday delivery service is available (subject to stock) for an extra charge (please contact Top Dog Laser if you require this service). You will receive notification by email or text that your order has been dispatched along with confirmation of the delivery date (unfortunately we cannot guarantee a delivery time) but we can give you an indication on the day it’s being delivered.
Our priority is to ensure that you receive your order in good time and in perfect condition.